I usually have a pretty drama free life. It's not that things don't happen, but I work diligently on creating a life that is as drama free as possible.
That hasn't been the case this week - at all.
Some of you may know that I care for my mother who is suffering with end stage Lewy Body Dementia (LBD). If you're not familiar with LBD, I'll just say it's the worst of all the kinds of dementia you could possibly get.
I have an agency that provides early morning care to my mother. Their responsibilities include getting her up and showered and on to the bus so she can spend her day at an Adult Day Care Center.
This past week I had a girl completely no show one morning, another girl show up almost 25 minutes late and another girl only complete half of what was expected of her leaving me to clean up my mothers bathroom and bedroom. Needless to say I was a little more than frustrated.
When I called the agency to voice my concern their reply to me was, "You need to understand the girls have children and a life of their own, you need to be more understanding to what's going on in their life."
I was stunned. It's not that I don't have compassion for other people's issues, but where is the customer service? I told the supervisor (yes, I was talking with a supervisor if you can believe that one) that, " I had plenty of problems of my own and their problems can't become mine. I need reliable and dependable people here to care for my mother in the morning. Either they can provide that or they can't."
I had a tough decision to make. Keep using this agency and hope these people can get their collective acts together, or cut bait and find another agency.
I really struggled with this because, finding another agency isn't necessarily the solution to the problem. Sometimes the devil you know is better than the one you don't. Sometimes the thought of having to train yet another care giver is more than I can take. Sometimes, leaving well enough alone seems preferable.
But here's what I know for sure - this agency won't be able to provide me what I need because they lack the basic understanding of customer service, and that won't change any time soon. It's time to cut bait.
When faced with a tough decisions, sometimes we want to take the easy road. But we have to step back and look at the bigger picture, assess people's ability to meet our needs, keep our boundaries up so that others don't infringe on our lives, make decisions based on your values, and then decide what's best for us- no one else.
That's the best we can do, right?
My hope is that when you're faced with a tough decision, you can remember this little piece of wisdom so that you stand firm in what's right for you and your family.
Do you have any good decision making advice? I'd love to share it with my readers. Drop me a line and let me know how you handle the tough decisions.
Have an awesome weekend!
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