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Keeping the Office Running Right: The Week in Review

How would your office run if you weren't there?
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Business Management Daily
Note to Readers: Business Management Daily is committed to bringing you daily news and advice on the issues that affect your field the most. But, since we know you don't always have time to check up on the trends daily, we've created this weekly roundup of the week's most popular articles, events, advice and products. Enjoy!

5 simple steps to start creating your administrative procedures manual
March 20, 2016
If you had to miss work for a week ... two weeks ... or even a month, could your co-workers or manager step in and fulfill your responsibilities, WITHOUT a major interruption to your office or business? Are the processes and procedures that you do each day documented for easy reference? When you're out of the office, it's nice to be missed. But it's nicer when things can run smoothly so you don't return to a pile of problems or unhandled business. Creating an administrative procedures manual with good step-by-step documentation takes some thought and effort, but the end result is a resource that can be used over and over again by you or anyone who needs it. Learn how to create an effective procedures manual for your position ... Read More

The complete business resource for the busy office manager
March 21, 2016
Today's office manager has it tougher than ever. You've got to be part bookkeeper, part administrator, part leader, part HR pro, part tech guru and part many other parts — without parting ways with your sanity! You're the go-to person in the office. The one person the place can't function without. Everyone — the boss, supervisors, assistants — comes to you for help. But where do you go when YOU need help? There are various places you can go to get help with finance, or leadership, or technology, or HR. But there's never been one source for ALL the expertise today's office manager needs to succeed. Until now ... Read More

How to be assertive and get what you want at work
March 22, 2016
Assertiveness is the power to speak your truth and get what you want while communicating a credible and self-assured professional image. Simple? No. But with a few techniques, you can learn to be assertive, yet professional. In today's new normal, we juggle multiple projects, deadlines and personalities with constant interruptions, changing priorities and fewer resources. The most recent research reflects the difficulty many face in negotiating limits on their workload, especially when the request is unreasonable or impossible. Others have difficulties giving feedback without creating discord in their working relationships. Never before has assertive, effective communication been more necessary to not only survive, but to catapult your career and credibility. Read More

Lessons from LEAP: Quotable quotes from our employment law conference in Vegas
March 23, 2016
Nearly 40 of the best employment lawyers in the country gathered at Bellagio in Las Vegas March 16-18 to train, educate and even entertain hundreds of HR professionals at the 12th annual Labor and Employment Advanced Practices (LEAP) Symposium. Here are just a few of the great pieces of employment-law wisdom handed down during this special event ... Read More

Why employees steal, and how to handle it
March 24, 2016
It can be as small as a handful of office supplies (a few Hi-Liter pens, a few pencils and a ream of paper) that an employee snatches for his or her middle-schooler. Or it can be a sophisticated, years-long embezzlement scheme involving forged invoices, multiple bank accounts and nonexistent customers. Whether it's either of those two extremes, or anything else in between, your employees are likely stealing something from your company. In fact, fraud prevention experts offer up the 10-10-80 rule. That is, 10% of employees never will steal; 10% do steal; and 80% will go either way depending on the circumstances. What causes a basically honest employee to commit theft? Security experts give these motives ... Read More

I was tax scammed!
March 25, 2016
It happens to the IRS and the Social Security Administration with regularity. This year, it's happening to Payroll departments. And last Thursday, it happened to payroll expert Alice Gilman. "My cell phone rang and I heard a disembodied, computer-generated voice telling me I was being sued by the IRS and to call this number for more information. Gulp!" says Gilman. Read More

3 factors to consider when employees use texts for business
March 26, 2016
Text messages have become an important medium for getting work done. They let employees quickly communicate with one another, making business more agile. Salespeople swear by the power of a just-in-time text to their customer contacts in lieu of more formal emails. You need a policy that covers how employees use text messages. Just like your email policy, it must balance business needs and benefits with operational costs and litigation risks. Read More

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