Dealing with Difficult People at Work: Conflict, Criticism & Sensitive Subjects
Have you ever had a disagreement with a co-worker blow up in your face? Or tolerated an employee performance problem because you weren't sure how to bring it up?
Perhaps you've wanted to give your boss some constructive feedback, but you were concerned about the reaction you might get. We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse.
The key to successfully addressing tough topics is knowing how to talk about them in the right way.
Join us Tuesday, June 14, for Dealing with Difficult People at Work. Office coaching expert Marie McIntyre will provide specific strategies for complaining to your boss (or about your boss), giving constructive feedback to colleagues, and bringing up those "sensitive" issues that people are afraid to mention.
Managers will also get useful tips for addressing employee performance problems. Here are some of the subjects we will cover:
- 6 reasons why tough topics can be terrifying
- The high price you pay for avoiding difficult conversations
- Recognizing which work discussions always require "special handling"
- The importance of assessing power relationships before having a tough talk
- How to recognize when "letting it go" is the best strategy
- Why you need different "road maps" for bosses, coworkers, & employees
- 7 questions you must answer to prepare for a difficult conversation
- The secret to discussing work frustrations: always identify the business problem
- How to avoid surprises by "getting inside the head" of the other person
- The importance of carefully crafting your opening statement
- Reducing resistance by focusing on facts and anticipating feelings
- How to shift a discussion from arguing to problem-solving
- A sure sign of success: agreement on solutions and action steps
- The special challenge of talking with top executives
You can also pose your management question directly to Marie McIntyre. And because this is a webinar, there is no limit to the number of colleagues you can invite to sit in on this interactive event.
Pat DiDomenico, Editorial Director
Business Management Daily
P.S. Early Registration Bonus. The first 50 people who sign up for Dealing with Difficult People at Work will receive our Special Report Difficult People at Work. Discover how to identify and manage the 24 most challenging personality types! Difficult People at Work gives you proven, practical strategies you can use immediately to put problem people in their place. This all-time top seller (a $39.95 value) is our gift to you — if you are among our first 50 registrants.
P.P.S. Extra Added Bonus. You'll also receive one month of members-only access to ManagingPeopleAtWork.com — our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from ManagingPeopleAtWork.com, we'll continue your access automatically for just $89 per quarter, unless you tell us "no, thanks" — your choice.
P.P.P.S. We promise you'll be satisfied. If Dealing with Difficult People at Work fails to meet your needs, we well refund 100% of your tuition — no hassles, no questions asked. Your course materials, website access and early registration bonus are yours to keep.
CD Recording & Download: $197
Webinar, CD Recording & Download: $297
Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line or computer. Contact us for multi-site discounts.
About Your Speaker:
Marie McIntyre operates a career coaching business in Atlanta, GA, and the website YourOfficeCoach.com. She is the author of two books – Secrets to Winning at Office Politics and The Management Team Handbook – and writes a career advice column, Your Office Coach, which appears in newspapers nationwide. She is also a regular contributor to CNBC online. Marie's advice has been quoted in Fortune, the New York Times, the Wall Street Journal, Forbes and many other publications. As a consultant, Marie has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T,
Walgreens, Lockheed Martin and the CDC.
Early Registration Bonus:
The first 50 people who sign up for Dealing with Difficult People at Work at Work will receive our special report Difficult People at Work. Discover how to identify and manage the 24 most challenging personality types! Working with underhanded, self-centered and troublesome people can be infuriating. Difficult People at Work gives you proven, practical strategies you can use immediately to restore the balance of power, improve your own working environment and put problem people in their place.
Extra Added Bonus:
You'll also receive one month of members-only access to ManagingPeopleAtWork.com — our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from ManagingPeopleAtWork.com, we'll continue your access automatically for just $89 per quarter, unless you tell us "no, thanks" — your choice.