Creating 'Wow' Customer Service:
How to Get Your Customers Talking & Returning
"Customer service is not a department. It is a philosophy to be embraced by every employee … and that's why every employee needs customer service training."
When it comes to service, "good" just isn't good enough anymore.
Over 90% of all organizations are now service-driven. Technology has dramatically raised the bar on customer expectations. Companies must not only get it right for customers each time, they must do the "extra things" that connect the customer emotionally to the organization.
Miss these and the interaction is just average … and average doesn't inspire loyalty.
Creating the Absolute Customer Experience (ACE) is critical for your organization's success and must be the mindset of ALL employees.
On Thursday, April 20, gather your employees, customer service staff and management team to learn how to create a culture committed to exceptional service. The benefit: By delivering an Absolute Customer Experience (ACE), you'll move your company from good to great … from ordinary to extraordinary … and from average to amazing.
In this new webinar, presented by Jay Forte, an engaging speaker and author of the popular books The Greatness Zone and Fire Up Your Employees, you'll discover:
- The customer Loyalty Formula and why it is vital today
- How to use the Loyalty Formula to create an ACE service vision
- How to assess current service levels and develop a daily service improvement plan
- How to identify and seek service opportunities to dramatically improve your customer service level
To inspire customer loyalty, extraordinary service MUST be a daily conversation by all employees. And this webinar is the perfect way to get that conversation started.
TESTIMONIALS Don't just take our word for it. When Jay presented this session to a corporate audience recently, attendees raved:
- "This changed the way I look at how I am treated as a customer – and tuned me in to what my customers are thinking and feeling."
- "I never considered how much each employee was affecting our customers. We now have a way to assess our service so we know how to change it."
- "My organization never considered creating a service vision. Learning to create it gave everyone clear expectations of what we must provide to our customers and changed our service overnight."
On April 20, start learning how to create the kind of loyalty-building, word-of-mouth-generating, "wow" customer service that your organization deserves. Register now for this special event!
Pat DiDomenico, Editorial Director
Business Management Daily
"This webinar makes the process of providing exceptional service simple, clear and something everyone in the company can do!" – recent Absolute Customer Service attendee
P.S. Two Registration Bonuses. Sign up for this webinar and we'll send you our popular special report, Keeping Customers for Life, which includes a pair of audit tools to gauge where your customer service operation ranks and how those employees are performing. Plus, you'll receive Jay's white paper on this topic, Why Customer Satisfaction Just Isn't Good Enough.
P.P.S. Extra Added Bonus. You'll also receive one month of members-only access to ManagingPeopleAtWork.com – our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from ManagingPeopleAtWork.com, we'll continue your access automatically for just $89 per quarter, unless you tell us "no, thanks" – your choice.
P.P.P.S. We promise you'll be satisfied. If this webinar fails to meet your needs in any way, we will refund your tuition – every penny you paid – but your course materials, registration bonuses and members-only website access will be yours to keep. No hassles, no questions asked.
CD Recording & Download: $197
Webinar, CD Recording & Download: $297
Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line or computer. Contact us for multi-site discounts.
About Your Speaker:
Jay Forte, the president of The Greatness Zone LLC, is a consultant, speaker, CEO coach and nationally ranked thought leader on performance. He is the author of several books, including Fire Up Your Employees and The Greatness Zone, and a former financial executive and corporate educator. Jay's friendly and entertaining approach engages his audiences while presenting practical, concrete advice to improve your recruiting and retention quality.
Keeping Customers for Life offers dozens of ideas and solutions to build customer loyalty in your organization. Discover how to learn more about your customers … how to create an internal environment capable of serving their needs … and how to compensate that staff correctly. The book includes audits you can apply to your entire customer service operation to find out how it ranks and how those employees are performing.
Why Customer Satisfaction Just Isn't Good Enough is a new white paper from Jay Forte's Greatness Zone. It explores the current status of customer service in today's workplace and provides concrete tips for taking your service capabilities from average to outstanding.
Extra Added Bonus:
You'll also receive one month of members-only access to ManagingPeopleAtWork.com – our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from ManagingPeopleAtWork.com, we'll continue your access automatically for just $89 per quarter, unless you tell us "no, thanks" – your choice.