That’s how long Energy providers have per month to digitally engage with customers. 92% of utility customers expect a consistent and effortless experience across all digital channels, yet often their complaints relate to web and app issues rather than outages or leaks.* How can you make every second count?
Join us to learn how to improve digital performance and what the Big 6 stats are when it comes to customer journeys.
Presenters Dave Anderson, Global VP Marketing at Dynatrace and Julia Townsend, Utilities Lead at Dynatrace will discuss:
- How site performance impacts customer satisfaction.
- The big 6 – how do they stack up when it comes to customer journeys?
- How to ensure a consistent and performant experience across all digital channels.
- Benchmarking your critical journeys against the best in the business.
When: Thursday, 6th April @ 9:30am BST/ 10:30 CEST
This webinar is not just for the utility sector. Digital is a key channel in driving increased levels of customer self-service and satisfaction across all sectors. Find out how we can help you deliver excellent web and mobile performance to improve customer experience.
Digital Marketing Manager at Dynatrace
*New energy consumer 2016 - Accenture Survey