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Your Smart Investor fees are starting soon - action needed

Important information about your fees
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Barclays Smart Investor
Important information about your Smart Investor fees
Dear Mr Sykes,

As you know, we recently moved your Barclays Stockbrokers account to the Smart Investor service. This email outlines important next steps you need to take regarding your Smart Investor fees.

All customer fees up to 3 November 2017 have been waived

We know moving from Barclays Stockbrokers to Smart Investor was a big change. To thank you for staying with us, we've waived your Smart Investor customer fees up to 3 November 2017. We’ve also waived your final Barclays Stockbrokers fee.

If you’ve logged in to your Smart Investor account and paid your final Barclays Stockbrokers fee, or Smart Investor customer fees for the period up to and including 3 November 2017, these will be refunded.

Your first Smart Investor customer fee

Your first Smart Investor customer fee will cover the period from 4 November 2017 onwards. We'll send you a fee notification in the coming weeks to let you know when your first fee will be collected.

You can find out more information on how to make/set up each of these payments methods below.

Your customer fee covers the investments held across all of your individual Smart Investor accounts. We've capped your fees on 'other investments', up to the value of £200,000. If you had a Barclays Stockbrokers SIPP, your SIPP administration fees will still apply.

What you need to know
We've waived your final Barclays Stockbrokers fee
We've also waived your Smart Investor customer fees up to 3 November 2017
We'll send you notification in the coming weeks to let you know how much your first Smart Investor customer fee will be and when it will be collected
Your first Smart Investor customer fee will cover the period from 4 November 2017
If you've already paid any Smart Investor customer fees up to and including 3 November 2017, we will refund these
Get ready to pay your fees in 2018. There are three ways to pay, detailed in this email.
You can read an explanation of this, and all Smart Investor fees, on our website

Find out how your fees are calculated

How to pay your fees

All future Smart Investor fees can be paid in three ways:

1. By Direct Debit from your nominated bank account
2. From your chosen Smart Investor account
3. By debit card 

1. Paying by Direct Debit

As your fees will be charged monthly from February 2018 onwards, the simplest way to pay is by Direct Debit. If you'd like to set up a Direct Debit for fee payments, and you have a nominated bank account, you can get set up online. Just follow these steps once you are logged in to your Smart Investor account:

1. Go to 'My hub'
2. Select 'Investment settings'
3. Select 'Regular fees'
4. Select 'by Direct Debit'
5. Select 'Set up now' and follow the on-screen instructions.

Please remember that it can take up to 10 days for your Direct Debit to be set up.

How to set up a nominated account

If you don't have a nominated bank account in place you can set one up in the following ways:
  • If using a Barclays current account you can call us on 0800 279 3667* or 0141 352 3919*
  • If nominating a non-Barclays account please send us a bank statement dated within the last three months to:

    Barclays Smart Investor
    Customer Service Team
    PO Box 27127
    G2 9LF
This either has to be an original statement or certified by a branch. Once your nominated bank details are in place you will receive a notification and you can follow the steps above.

2. Paying from your Smart Investor account

If you'd like us to take fees directly from your Smart Investor account(s), we would encourage you to hold a cash balance in your account to ensure you have sufficient funds to meet the fees. Cash balances are included when we calculate interest payments due to you.

3. Paying by debit card

Simply log in to your Smart Investor account and follow these steps:
  • Open the 'Manage' dropdown menu next to your account details
  • Select 'Pay in' and follow the on-screen instructions.
Getting to know the new service

If you haven't logged in to your new account(s) yet, getting started is easy. Visit our website for everything you need to know.

We're here to help

If you need any help or have any questions about this email, please call us on 0800 279 3667* or 0141 352 3919*. Please don't respond to this email as responses are not monitored but you can contact us through our website

Yours sincerely,
Barclays Smart Investor

*Calls to 0800 numbers are free from a UK landline and mobile. If you are calling from outside the UK, please dial +44 141 352 3919. To maintain a quality service we may monitor or record phone calls. Our opening hours are 07:30 to 19:00 Monday to Thursday, 07:30 to 18:00 on Friday (excluding bank holidays) and 09:30 to 12:30 on Saturday.
Legal information
Smart Investor is a trading name of Barclays Bank PLC (registered No. 1026167 Registered VAT No.243 8522 62) which is a member of the London Stock Exchange and the NEX Exchange. Barclays Bank PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The registered address is 1 Churchill Place, London E14 5HP.
Email Cookies
Barclays uses cookies and similar technologies (which we collectively call cookies) in this email. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email. Depending upon how your computer and software are configured, these technologies may operate if we are in your safe sender list or equivalent. Cookies help us to understand how you interact with our emails, which helps us to improve our future email communications. You can disable cookies in your Browser settings and you can prevent some of the other technologies from operating by not enabling images, or by removing Barclays from your safe sender list. To find out more about cookies and these technologies in general, please follow the link below. If your email settings have disabled links in this email, you can paste this address into your browser without enabling or accepting cookies:
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