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What has Honest John been asked this week?

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A new or nearly new car

I am looking to buy a small manual petrol crossover. Average mileage per year would be about 7,500 miles. Mix of 50% town and 50% motorway. Needs to have reasonable luggage area. Looking to keep for about 5 years. Which would you recommend from a list of Peugeot 2008 110 & 130, Mazda CX 3 & Renault Captur ? Is there a better make / model I should consider ?

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Noise Vibration through Gear-lever

I have a 2014 Mazda6 Tourer with the 165ps SKYACTIV-G Petrol engine and a 6-Speed Manual gearbox, which I bought new from the local Mazda dealer. There is a problem with excessive vibration and noise coming from/through the gear-lever whilst driving, this was mainly in 4th gear and was very pronounced but was also occurring in 3rd and 6th but to a lesser extent. The car has been back to dealer several times now, and they have now changed the gearbox, which did improved things greatly, but there is still residual noise/vibration in 3rd gear at about 2500rpm – only noticeable when for example going uphill or coming off a roundabout. I have been in contact with the dealer again and they are waiting for further instructions from Mazda. Could you advise me in what area you think the fault may be and how I should proceed to get this fault sorted?

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Garage disconnected the check engine light

Hi. I bought a used car two months ago with a one month warantee. Within the warantee period the check engine light came on and a friend with a code reader checked the fault codes so that we had an idea what the problem was. I took it to the garage for the check engine light problem and notified them that the rear windscreen wiper fluid wasn't coming out either. After the service (which they didn't give me a receipt for) neither the front windscreen fluid nor the back comes out, which they said to come back another time to get fixed as they were busy, but the check engine light was off. The next day I noticed that the check engine light no longer flashes during the ignition dashboard lights checks. I had the friend check the codes again and the same codes come up. I believe the garage disconnected the check engine light and didn't fix the cause. How do I get them to give me a receipt for the previous work without tipping them off that I know they conned me? I plan to take this to trading standards (and use a more local garage to fix the problems, as the garage that I bought it from is over an hour away), but I figure they probably couldn't do anything without a receipt as proof. Sorry for the long question, but I wanted to include all the details.

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Delayed Audi A3 order - where do I stand?

On the 22nd September 2015 I ordered a new Audi A3 Sportback 1.4 TFSI. I was assured by the dealership that the car would arrive either before Christmas or the first week in January. I was told last week that the car would not now be arriving until March 2015 (nearly six months from the date of order). I have dislocated my left foot, so it's important that I have this new automatic car as soon as possible - they tell me it's impossible. The guy who promised the car has now left and his manager said he should not have quoted that time. I am very distressed about this whole matter. What would you suggest as next steps. I placed a £500 deposit, what are the implications of my cancelling the order?

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Buying a used Mercedes SLK?

I would like to buy a used SLK in winter for use in summer purely for pleasure in retirement, What do I need to look for when buying?

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Can I cancel my order for a new Volkswagen?

I am concerned about the reported loss in regard to Volkswagen finances. Is it possible to cancel my order, due to be built commencing on 23rd November 2015?

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Motorway speed restrictions?

This morning I was travelling on the M1 Southbound when a speed limit of 50 mph was imposed at the M6/M1 junction. This continued for about 20 miles but at no time did either myself or my wife see ANY workmen whatsoever. Can anything be done about this ridiculous state of affairs or is it a way of funding the new M6/M1 junction by way of speeding fines?

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Citroen C5 HDi problem

I've just had a water pump and cam belt fitted to my car its started up fine and drove for approximately two miles then started to knock and suddenly lost power it sounded like it was running on three cylinders and then cut out I tried starting it and its struggling to turn over and the heater motor suddenly stopped working as well at the same time the car stopped running. Please could you help me?

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Dashcam recommendations?

Do you have any information about the relative quality etc of incar video recorders please?

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Replacement for an Audi A8L?

I'm doing some part time driving for a disabled business woman. She currently uses an Audi A8L 4.2 Quattro. The lease on this car is up in March and Audi have already been in touch, suggesting that there is sufficient retained value to go fro a new car next time. I'm trying to work out which cars should be on her short list for next time. The key criteria are heated rear seats and adjustable rear seats. Currently, she only does about 12k per annum, but quite a lot of this is motorway, so another diesel seems appropriate. The list I have put together is as follows - Audi A8 / BMW 7 series / BMW 5 GT (I'm told this has heated rear seats as an option) / Mercedes S-Class (although the cost of maintaining this may exclude it). What cars am I missing bearing in mind the key criteria of heated and adjustable rear seats, for her disability. The long wheelbase is not quite as important.

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My Audi A1 has a strange engine noise - any ideas?

Would you mind listening to these two clips (if my uploading skills have worked!) Background: Audi UK say this is a normal characteristic of the engine. If this is the case, I am disappointed as for the first two years (since new), I have only been able to hear a quiet engine that sounded like a car. Consequently I have been diddled out of the pleasure, and have had to wait over two years, before I get a 'the normal characteristic' that sounds like a tractor first thing every mornning Two separate Audi dealerships have said they should make this sound! Now, am I being paranoid or does this sound awful

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Petrol Honda CR-V on urban commute - worth using premium fuel?

I drive a 2013 4WD Honda CR-V, with a 2.0 litre petrol engine (manual). My daily commute is 7 miles each way in urban / suburban traffic. I drive carefully for economy and have averaged 36mpg since purchase a year ago. With this car / driving style / type of use, do you think I'd see much improvement in MPG by switching from standard supermarket petrol to Shell Fuelsave or V Power Nitro?

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Golf GTI infotainment broken

I recently took delivery of a new Golf GTI. After 3 weeks of ownership, the central MMI system failed and I lost use of the radio, sat nav, phone integration and access to some of the car's menus. This issue is apparently common on brand new Golf and Tiguan models across the range. I rang up my dealer who informed me Volkswagen are aware of the problem and are working on a fix. I've spoken to them again more recently and the fix is still being worked on with no eta on when cars will be recalled to fix the issue. I find this whole episode quite unacceptable. Why are Volkswagen releasing cars from the factory with known issues with the MMI system? I don't want to become part of the suing culture but where do I stand in asking for some form of compensation? Not having use of the system affects the enjoyment I can get from the car, especially having paid to upgrade the sound system in the car.

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Issues paying VED monthly by direct debit

On the 10th October I purchased a used car from a dealership, while there I set up a monthly direct debit for car tax, as far as I was aware it was fine, I received an email confirming this and the dates at which payments would be taken. Fast forward to yesterday when the first payment was due, it wasn't taken, so I checked the DVLA website which confirmed that my car was indeed untaxed, turns out that even though it was taxed on the day it changed hands they revoked the tax because of a new keeper. I wonder how many innocent motorists have been stopped by the police and been fined/towed etc, not to mention how completely unhelpful and unrepentant they appear to be over the phone

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Real life fuel economy

I have submitted the life-time petrol comsumption of our Ampera three times now (most recently, a few minutes ago), but it does not appear in your results (which are still showing only three submissions). Am I doing something wrong? After just over 8,500 miles in 10 months, the display shows a lifetime comsumption of 211 mpg. We put it on charge every night, and most daily journeys, in very hilly Devon counrtyside, are less than the average 40 mile battery range.

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Tricked into buying an ex-rental car

I bought a six month old Volvo XC60 from my local Volvo dealer in Sunderland on the understanding that it was an ex Volvo UK management car. Two weeks later when I received the V5C in the post I noticed that the previous owner recorded was "Hertz UK". I complained to the dealer that they had sold me an ex-rental car rather than a cherished ex Volvo management car. Unfortunately I have nothing in writing to prove that they said it was an ex Volvo management car and it's only been with the assistance of Trading Standards that they have offered to buy my car back from me at the price I paid. It seems that this is a common scam and if the dealer gets caught they just take the car back and pass it on to another unsuspecting customer. How can we protect ourselves against being conned? Should we record the conversations that take place during the sales process?

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Automatic small car advice?

I'm planing to buy Jazz automatic 1.4 i-VTEC ES 2012 model. I'm looking for full automatic. The Jazz I saw has additional manual options under the steering weel. It is not present in newer 2014 models. Will this dual mode give trouble? Still is it CVT gear? I already having problem with toyota verso MMT automatic gear.

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Replacing a van with a 4x4


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