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Regulator spotlight to fall on conduct risk

  Dec 03, 2015 

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Lessons for Wealth Managers from a Global Leader in Customer Service

A troubling trend has emerged in wealth management customer satisfaction. According to a recent EY survey, less than a third of wealth management firms rate their client-related technologies as ‘effective’. What’s more, more than 20 per cent believe it falls short of their customers’ needs. Read more

Latest News

Risk insurers’ conduct will be focus of next decade

Conduct risk will be a central theme for life insurers and regulators over the next decade, an expert believes. Read more

Advice needs to get ahead of regulation

Australian advisers need to get ahead of regulations and legislation to avoid having to deal with significant change, the FPA believes. Read more

Advice still costs more than consumers want to pay

New Investment Trends research confirms that financial advice still costs more than most consumers are willing to pay. Read more

Accountants can’t decide on SMSF path

Most accountants have not started their licence application or made a decision on what SMSF licensing path to pursue, according to a survey. Read more

Advisers need to cut complexity out of advice

Advisers need to speak to clients in a language they can relate to, AFA chief executive, Brad Fox believes. Read more


How organisations are successfully overcoming channel failure

Key to the success of attracting and retaining sophisticated consumers in today’s progressively fast paced environment is establishing a unified customer experience across all channels - though if one channel, businesses risk losing customers. Read more

Latest News

Money Management/DEXX&R announce 2015 Adviser Choice Risk Awards winners

Money Management once again teamed up with research house, DEXX&R, for the twelfth consecutive year to recognise excellence in the life/risk industry at the 2015 Adviser Choice Risk Awards. Read more

ASIC disqualifies another as SMSF auditor

ASIC has disqualified a third person this week from being an approved self-managed super fund auditor. Read more

Most investors consider ESG issues

Majority of investors considered ESG issues in their investment decisions although how ESG affects investment management is still not understood. Read more

Managed portfolios on the rise: Hub24

SMSF trustees and their advisers will become advocates for managed portfolios once the administrative benefits are realised, according to Hub24. Read more

ASIC permanently bans former Equititrust CEO

ASIC has permanently banned former Equititrust CEO, Mark McIvor from providing financial services after he breached a law. Read more

Expert Analysis

Planner unity a key outcome of 2015

While 2015 threw up its share of challenges for financial planners and the broader financial planning industry, it also confirmed that planners could speak with one voice when it mattered. Read more

Building a better financial advice industry

Education and professionalism are the key to building trust in the financial advice industry and attracting more people to the industry, which would mean more consumers would get advice,Amelia Constantinidis writes. Read more


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