Free Webinar
Date: Wednesday, September 27
Time: 1 PM Central
As senior living operators seek ways to be more efficient while meeting the demands of residents, communities are no longer simply hiring experienced tradespeople to lead their “maintenance” teams. Successful operators are recognizing that maintenance goes well beyond bricks and mortar and requires true management expertise that is accountable for delivering an optimal resident experience and managing teams of professionals throughout the organization.
This webinar will discuss and address the evolving role of the maintenance director in senior living and how owners, operators and developers can support the role and skills of this professional. Panelists will discuss topics and areas such as team management, strategic/capital planning and how the position can drive customer service and satisfaction.
The maintenance director's role is increasingly focused on team management, strategic planning and customer service. Being comfortable with emerging technical tools is also essential.
This webinar will address:
- Today’s definition of senior living “maintenance”
- Evolving expectations about operations professionals in senior living
- Ways operations professionals can maximize their effectiveness as management responsibilities and resident expectations increase
- How technology and systems can help manage the roles and process of the maintenance team
